Commonly Asked Questions
Shipping Policy
Shipping Policy
At KORVEN Performance, we strive to process and ship every order as quickly as possible.
Order Processing
Orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
During periods of high order volume, processing times may be slightly longer.
Shipping Times
Delivery times vary depending on your location and the shipping method selected at checkout. Shipping estimates are provided by the carrier and are not guaranteed.
Shipping Delays
KORVEN Performance is not responsible for delays caused by shipping carriers, severe weather, customs, or other circumstances outside of our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the order has already shipped, any additional shipping fees required to reship the package are the responsibility of the customer.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, KORVEN Performance is not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier directly. We will gladly assist by providing any available shipping information.
Questions
If you have any questions regarding your order or shipping, please contact us through our Contact page.
Refund & Return Policy
Refund & Return Policy
We want you to shop with confidence at KORVEN Performance. If you need to return an item, please review the policy below.
Return Eligibility
Returns are accepted within 30 days of delivery if all of the following conditions are met:
The product is unopened and unused.
The product remains in its original packaging.
The item is in resalable condition.
Proof of purchase is provided.
Products that have been opened, installed, used, modified, or damaged after delivery are not eligible for return.
Store Credit Only
Approved returns are eligible for store credit only. We do not issue refunds to the original payment method.
Store credit will be issued after the returned item has been received and inspected.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or we shipped the incorrect product.
Original shipping charges are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include your order number along with clear photos of the issue. We will work to resolve the problem as quickly as possible.
Non-Returnable Items
Returns will not be accepted for:
Opened or used products
Installed products
Products damaged due to misuse or improper installation
Clearance or final sale items (if applicable)
Contact Us
If you have any questions regarding returns or store credit, please contact us through our Contact page.
Contact Information
Trade name: Korven Performance
Phone number: 9254455129
Email: jaydenwugolfdonotban@gmail.com
Physical address: 2892 Hanauma Bay Dr CA 94565, Pittsburg CA 94565, United States